Confirm the official closure process before you start
Brokers set their own procedures for account closure, and the steps can differ by account type, entity and country of residence. Before assuming anything about how XM handles closures, locate the closure or termination section in the client agreement you accepted when you opened the account, and confirm the current process with support in writing. Ask whether closure requires a written request, identity re-verification, or a specific form, and whether any conditions apply while positions remain open.
- Read the account closure or termination clauses in the current client agreement, not a cached or summarised version.
- Ask support to confirm the exact steps, required documents and expected processing time in writing.
- Check whether the process differs for the specific account type and legal entity you signed up with.


